Tuesday, December 06, 2005

Is There Such a Thing as Too Much Customer Service?

Scene- int. Grocery Store that shall remain nameless.

Characters:

-A frazzled Gina, hair in her unkempt bun, as she only has about a half hour to pick up a ton of groceries.

-Many too many different store employees


Gina, pushing shopping cart hurriedly, goes into fruit section.

Store Employee: HELLO, how are you?
Gina: Fine, thank you.
Store Employee: Is there anything I can help you with?
Gina: No thanks, I’m good.
Store Employee: OK, just let me know if you need anything.
Gina: OK, thanks very much.

Gina goes down snack aisle.

Store Employee: HELLO, are you finding everything ok?
Gina: Well, yes, thanks.
Store Employee: Let me know if I can be of assistance.
Gina: OK, thank you.

Gina goes down yogurt/cheese aisle.

Store Employee: HELLO, is there anything I can help you with?
Gina: (annoyed by this point) No, I’m all right, thanks.
Store Employee: Just let me know if I can help you find anything.
Gina: Thanks.

Gina goes to butter section.

Store Employee: HELLO, can I help you find something?
Gina: Nooo, I just need some butter, thanks.
Store Employee: Well, we’ve got all kinds here, Land o’Lakes, Challenge…
Gina: (cutting him short) I usually get this kind, thank you though.
Store Employee: Oh, well that one’s good too.
Gina: Yes it is, thanks.

Gina goes to bakery.

Store Employee: HELLO, are you finding everything ok?
Gina: (ripping hair out and screaming) I JUST GOT HERE! YOU DIDN’T EVEN GIVE ME A CHANCE TO LOOK AROUND! WHY WHEN I AM IN A HURRY, TEN THOUSAND OF YOU WANT TO GREET ME AND TRY TO HELP ME? IF I WANT HELP, I WILL ASK YOU!

Well, I did really want to say that last part.

7 comments:

Elizabeth said...

Ah...but when you want help you won't be able to find anyone.

Ancient Chinese Proverb

Gina said...

Exactly!

Piece of Work said...

I know. The days you are in a hurry, they are all over you, but when you need to find to soy pudding? No one works there.

Mel said...

Safeway. Right? Okay, maybe wrong, but Safeway does have that policy where the employees are required to be uber-helpful to the point of annoyance.

Anvilcloud said...

Perhaps you are drop dead gorgeous and these are all guys who can't leave you alone? Because I never seem to have that problem.

Gina said...

Har har, AC, I highly doubt it! I am not even sure my clothes matched.

Karla said...

Yeah, I'm with AC. I gotta shop where you are shopping because I don't even get a friendly nod where I shop. Then again, I shop at a discount grocery store, so I probably shouldn't expect much.